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SOCIAL AND RELATIONSHIP CAPITAL Empowering our Stakeholders

We remain conscious of demonstrating corporate citizenship by empowering communities through education, healthcare, skill building and livelihood opportunities aimed at their overall socio economic upliftment. We believe our success is intricately woven with the prosperity of our communities and remain resolute in operating with a purpose.


Material issues addressed Community Involvement
Sustainable Supply Chain
Customer Relationships

Key risks considered Reputational Risk
Emerging competition to our existing business
Supplier Dependency

Strategic linkages Sustainable growth
Enhance Margins

SDGs impacted

CSR Vision and Strategic Alignment

CSR VISION

To remain a responsible corporate entity mindful of its social responsibilities to all stakeholders including consumers, shareholders, employees, local community and society at large.

As a responsible corporate citizen, we ensure that our communities are not left behind in the path to development. With our CSR footprint spanning many states in India, we strive for equitable development for underserved communities. We have established a comprehensive CSR policy that guides our CSR efforts to empower primarily the communities around our plant and offices, along with the urban, rural and tribal communities, based on the outcome of needs assessment. At DNL, we channelise our CSR efforts through the Deepak Group’s CSR arm, the Deepak Foundation, that fulfils our CSR agenda aimed at empowering those at lowest rungs of the socio-economic pyramid.

CSR OBJECTIVES

  • Enhance the quality of life of the communities surrounding the plant and offices
  • Integrate social goals and address the stakeholders’ aspirations for sustainable development and inclusive growth
  • Create a positive impact by sustainable development of the society and environmental-friendly practices
  • Demonstrate corporate responsibility by creating a safe, harmonious and ecologically balanced environment for broader communities
  • Maintain a commitment to quality, health and safety in all aspects related to the business and people
  • Fulfil 4 out of the 5 P’s outlined in the Sustainable Development Goals (SDGs): Planet, People, Prosperity and Peace

CSR HIGHLIGHTS IN FY 2023-24


Deepak Medical Centre – Construction and Renovation of Hospital Building of Medical Care Centre Trust

Medical Care Centre Trust (‘Trust’), also known as Kashiba Children Hospital has been devoted towards serving the underprivileged people of Vadodara, Central Gujarat and neighbouring states of Madhya Pradesh, Rajasthan and Maharashtra. For the past four decades, it has provided medical care to more than 2.5 Million children, either free or at very subsidised rates. The hospital offers several medical facilities including Paediatric Cancer Department, Paediatric Intensive Care Unit, Neonatal Intensive Care Unit, Apang Shishu Kendra (Specially-abled children centre), Shri Jalaram Blood Centre – Regional Blood transfusion centre, Cleft lip and palate restoration centre under the ‘Smile Train’ Project.

The Trust approached Deepak Group for support for construction of new Hospital building and repair & renovation of their existing hospital buildings. Deepak Group, through Deepak Phenolics Limited and Deepak Nitrite Limited, has been supporting the Trust in constructing their new hospital building and carrying out repairs and renovations of existing hospital buildings. The construction of new hospital building is nearing completion and is set to be operational in this calendar year. Honouring Deepak Group’s contributions, trustees of the Trust have named their campus as ‘Deepak Medical Centre’. The centre will be equipped with advanced medical facilities and serve as an integrated medical facility for patients from Gujarat, Maharashtra, Madhya Pradesh and other neighbouring states.

Integrated Efforts Towards Elimination of Tuberculosis by 2025

The Government of India has been working relentlessly towards elimination of TB since 1962. Under its National Tuberculosis Elimination Programme, the government holds a vision of eradicating Tuberculosis by 2025. Since February 2023, Deepak Phenolics Limited, through Deepak Foundation, initiated a program for Integrated efforts towards TB elimination by 2025, to play a catalytic role in fulfilling government’s TB eradication mission.

Nidaan Van

It is estimated that around 8.6% of India’s total population resides in tribal areas, which do not have much access to available care services for TB and other diagnostics at nearby health centres. With an objective of improving access to diagnostic care services for patients in tribal locations, major thrust of the initiative is to provide last-mile TB diagnosis facility at doorstep. Thus, the concept of Nidaan Van was devised.

Nidaan Van has been very useful in providing quality diagnostic services underprivileged and hard to reach areas where diagnostic facilities/providers are non-existent, non-functional or inaccessible.

Besides improving accessibility of diagnostic services for underserved tribal and rural communities, the Nidaan Van has also acted as early diagnosis of disease and timely referral of the patients which has resulted in reduced the morbidity & mortality.

The Nidaan Vans offer free diagnostic services including TB Screening through Artificial Intelligence-based Chest X-Ray, Nucleic Acid Amplification Testing (NAAT), Hyperglycaemia screening, HIV Screening, Haemoglobin testing and Eye testing. The diagnosis is followed by referral for the treatment for the identified patients, at nearest Health Care Facilities.

Currently Two Nidaan Vans are operational in five states – Gujarat, Haryana, Madhya Pradesh (MP), Rajasthan and Maharashtra. In Gujarat, the Nidaan Van was initiated in the districts of Vadodara, Bharuch and Chhota Udepur and later as per demands from different districts, it has been truly mobile for almost any part of the State of Gujarat. In Maharashtra, it is serving districts of Palghar and Roha. In MP, the services of Nidaan Van are available in 22 selected districts.

In view of positive response and demand of Nidaan Van services from various districts, one more Nidaan Van shall be made operational during FY 2024-25.

Outcomes of Nidaan Van Services:

  • 02 Nidaan Vans covered 219 villages across 5 states and 13 districts
  • 250+ Nucleic Acid Amplification Tests (NAAT) conducted, revealing 7 cases infected with Mycobacterium tuberculi (MTB)
  • 12,600+ DMS testing done with 2,430 individuals identified as Hyperglycaemic
  • 23,411 beneficiaries impacted
  • Around 18,000 eye investigations carried out, with 12,627 diagnosed for refractive errors and 617 suffering from ocular conditions
  • 8,700+ HIV testing done with 16 individuals identified as reactive
  • 11,500+ beneficiaries underwent x-ray screening, with 95 test positive for TB and 388 identified as TB Presumptive (AI)
  • 5,600+ Hb screenings conducted

Aim of Deepak Foundation under ICDS Project:

  • To align with the targets set by National Nutrition Mission - Poshan Abhiyan and school readiness index, for improving nutritional status of children < 5 years of age. A host of value-added services include innovative Early Childhood Care and Education (ECCE) inputs, medical check-ups, screening for nutritional status of children, identification of early developmental delays, providing medical treatment to malnourished children, uniform distribution, refurbishment work and infrastructure development in 8-10 Anganwadi centres annually.
  • Under the guidance of the National Education Policy-2020, elevate the Anganwadi Centres through high quality infrastructure, interactive learning walls, child friendly and educative spaces that promote good hygiene and health and encourages children and their parents to avail the Anganwadi services.

Project highlights

  • 67 Anganwadi Centres covered and 9 Centres refurbished
  • 97% Students enrolment (1,959 students)
  • 96% beneficiaries i.e., 1,891 children in age group 3 to 5 years, benefitted through school uniform distribution
  • 93% beneficiaries, i.e., 3,721 children below 5 years of age received annual health screening
  • 67 Anganwadi workers capacitated
  • 1,320 quality ECCE Sessions
  • 8,000 average beneficiaries per month received supplementary nutrition at Anganwadi Centre
  • 150 Severely Acute Malnourished/Moderate Acute Malnourished children received regular paediatrician check-up through DMF

Project Highlights in FY 2023-24

  • 8,900+ patients received OPD services
  • 921 patients treated through IPD services
  • 140+ deliveries conducted
  • 10,417 patient prescriptions facilitated through pharmacy services with 868 prescriptions on an average per month
  • 12,139 patient diagnosis conducted with 1,011 diagnoses on an average per month

PROJECT VIVEK VIDYA

Project Vivek Vidya is a “conceptualised Mobile Education Service” that supports the children from marginalised communities grappling with low educational outcomes due to inadequate access to quality reading and learning materials. The programme develops their cognitive and non-cognitive skills through strategic educational interventions and blended learning approach, bringing down the school dropout rates. The project propagates the objectives of the National Education Policy-2020 by enhancing holistic learning competencies of children in the age group 6-15yrs, through storytelling, fostering verbal proficiency & listening skills, vocational skill building, parents counselling, etc

At present, the project is being implemented at 4 locations including peri-urban area of Nandesari and rural area of Savli in Vadodara district, Gujarat, Roha tribal area of Raigad district, Maharashtra and sub-urban industrial area of Jeedimetla on the outskirts of Hyderabad, Telangana.

The project also involves training & empowering the local community women to become Vidya Sathis, who assist as education facilitators in the project to educate children within their villages/communities.

This year, the project started the Music-vocal and instrument coaching classes for the children of classes 5th to 8th, familiarising them with musical instruments, nurturing their latent interests, nudging them into the field of music and preparing them to showcase their talent through public performance.

Project Highlights in FY 2023-24

  • 8,257 Children enrolled under Project Vidya
  • 7,454 Children attended storytelling sessions
  • 200 Children enrolled in Music coaching
  • 350+ Vidya Saathis trained till date with 120+ Vidya Saathis trained in FY 2023-24
  • 7,458 Children attended Remedial Input Sessions
  • 2,072 Children skilled through vocational training
  • 7,547 Children issued books
  • 7,476 Children completed workbook practice
  • 6,600 Parent’s Counselling Sessions conducted

SAMAJ SURAKSHA SANKUL

Samaj Suraksha Sankul is a residential cum support childcare institution, formed with public-private partnership between Department of Social Justice and Empowerment, Government of Gujarat and Deepak Foundation. The Sankul provides comprehensive support to the children with disability and special needs as well as the destitute children in and around Vadodara and equips them with education, adequate healthcare, rehabilitation, extracurricular and independent living skills, thereby enabling them to lead empowered lives.

Developmental services offered at Sankul

Healthcare
  • Health Checkups
  • Counselling for mental wellbeing
  • Medical Intervention
  • Physiotherapy
Education
  • Quality education in school
  • Digital empowerment of visually impaired
  • Remedial coaching
  • Early intervention centre
Extracurricular
  • Music
  • Computer education
  • Sports
  • Arts & Craft
Independent living
  • Financial management
  • Mobility for visually / physically challenged
  • Skills training for employability
Family strengthening
  • Counselling
  • Reuniting child with family
  • Linkage with government schemes

Project Highlights in FY 2023-24

  • 99% utilisation of Sankul accommodating 358 beneficiaries including visually impaired and physically challenged children, aftercare and children home for boys, old age home and navi pahel
  • 20 After-care Youth (>18 years) beneficiaries receiving mentoring support in education, kitchen activities, counselling, full time & part time jobs
  • 324 beneficiaries through various govt. schemes such as Unique Disability ID (UDID) card, Bus/Railway pass, Sadhan Sahay, Disability Certificate
  • ₹ 13,000 and ₹ 6,166 Average salary earned by after-care youth in full time and part time jobs respectively

NANDESARI SCHOOL PROJECT FOR SECONDARY EDUCATION

We are supporting the Deepak Foundation in Nandesari Education Project, which has been initiated to provide effective remedial classes for the secondary school students in Mathematics, Science and English. The project aims to provide conceptual understanding of the subjects through innovative education techniques, which will also remove the fear of these subject from the students’ minds.

The other objectives of the project are bringing back dropouts into the mainstream, tracking of students and their learning status, facilitating formal and non-formal education modes, counselling to parents, career counselling sessions by expert educators and motivational speakers, facilitating sports education, vocational trainings and youth awareness programmes.

Project Highlights

  • 511 Students enrolled across 3 schools
  • 261 Sports sessions
  • 300 Assignment distribution to 10th class students
  • 1,175 Remedial Input Sessions
  • 136 Students from 10th class participated in career counselling session
  • 51 Student enrolments in sports
  • 136 Students trained for vocational skills

PROJECT SANGAATH

Deepak Group supporting project Sangaath at Vadodara and Chhota Udepur district of Gujarat and Palghar, Pune and Raigad district in Maharashtra. The project facilitates the convergence under various social welfare schemes of the government to enhance their utilisation. We supported the eligible beneficiaries in the application process and successful submission in respective government departments.

Project Highlights

  • 190+ villages covered covering 43,280 households
  • ₹ 3,217 Crores facilitated as convergence amount
  • 78,696 applications of PRDs were submitted, 69,945 (89%) were approved
  • 1,08,000 Project beneficiaries
  • 7,500 schemes applications were facilitated that providing agricultural tool kits and livestock to improve the livelihoods of the beneficiaries
  • 80,019 scheme applications were submitted, 72,018 (90%) were approved

Impact Story

EMPOWERING TRIBAL WOMEN THROUGH THE CLEAN ENERGY-BASED COOKING SOLUTION

Traditional cooking methods used by tribal women in Mokhada had huge reliance on wood as the cooking fuel. This not only poses serious health risks due to smoke inhalation but also degrades the environment through deforestation. Deepak Foundation’s Sangaath Mokhada team is empowering these tribal households by providing innovative clean energy-based cooking solutions and free LPG connections, concurrently as Pradhan Mantri Ujjwala Yojana (PMUY) extends this support to families living in rural areas.

Implementation

Under the PMUY, eligible households receive:

  • A free LPG connection with three free gas cylinder refills
  • A subsidy of ₹ 400 for subsequent refills

Project Highlights

  • 180 applications processed in FY 2023-24
  • 7 villages benefitted
  • 86 women’s application were sanctioned
  • ₹ 5.16 Lakhs worth of convergence amount facilitated the LPG gas connections

Project Surabhi (Integrated Animal Healthcare Centre)

  • Support daily farmers by providing high-quality feed and fodder at subsidised rates
  • Boost per capita milk availability through efficient dairy management practices
  • Offer timely and responsive services customised to suit the needs of dairy farmers
  • Provide prompt artificial insemination services with both conventional and sexed-semen straws
  • Proactive vaccination measures reducing vulnerability in milch animals and calves
  • Mitigate financial losses from reduced milk yield or animal mortality through prompt veterinary first aid services
  • Provide doorstep breeding facilities, shortening inter-calving periods
  • Address infertility issues through organised camps and treatments
  • Educate and empower dairy farmers on cutting-edge animal management practices

Impact

  • 5,123 beneficiaries
  • 684 AIs performed out of which 117 AI done with sex sorted Semen
  • 46% increase in beneficiaries’ profits due to reduced animal care costs and increased milk yield
  • 87% success rate of “Selective Semen” Artificial Insemination process

PROJECT GRAM JAL SANCHAY

  • Promote efficient water use and irrigation techniques such as micro irrigation in agriculture with 100 farmers, through scientific practices
  • Undertake construction of water harvesting structures and small farm ponds (Jalkund) in identified villages, to enhance water storage and availability for agriculture and domestic purposes
  • Promote effective community engagement for better water governance and elevate awareness regarding efficient use of water
  • Increase the area under cultivation and promote cultivation of fruit saplings near Jalkunds, providing a sustainable source of income for the farmers

Project Highlights

  • 180 Farmers benefitted
  • 45 acres of barren transformed through plantation
  • 90 Lakhs litres of water storage capacity created for year-round use
  • 90 Farmers provided technology intervention for drip irrigation
  • 20-30% increase in farmer’s annual income resulting from drip and cost savings on labour and energy bills for irrigation

OUR MARQUEE CUSTOMERS

Key Highlights

  • 1,500+ Customers
  • 34 High Value Products
  • Majority repeat customers
  • 56+ Applications
  • Long-term customers relationship
  • 45+ Countries served

DELIVERING QUALITY AND CUSTOMER DELIGHT

  • Adhering to the IS standard globally and certified by BIS/REACH registered
  • Long-term contracts with key customers and adhering to the terms
  • Ensuring timely and best quality of products as per customer needs on a consistent basis
  • Robust pricing strategies ensuing a win win situation

CUSTOMER GRIEVANCE MECHANISM

We have instituted a robust grievance redressal mechanism that enables our customers to raise their concerns, make themselves heard and seek effective resolution within the stipulated time. We ensure that the customer feedback is incorporated to make our products and services better.

Suppliers

Forging strong ties with our suppliers is extremely vital for us to ensure a steady supply of raw materials to ensure uninterrupted business operations. We are committed to engaging with them to foster sustainable supply chain operations.

Supply chain highlights in FY 2023-24

  • 3,000+ suppliers
  • 38 vendors assessed on ESG parameters

KEY PRIORITIES

  • Local sourcing of materials/services to keep a check on the environmental footprint
  • To increase share of sustainable sourcing in total procurement

APPROACH TO SUPPLY CHAIN MANAGEMENT

Deepak Group’s Sustainable Procurement Policy guides the SCM operations by placing supply chain integrity at the core while emphasising on environmental & social aspects right from the sourcing of raw materials/services to product disposal/deliveries.

The Company aims to be recognised as a “Global Strategic Partner of Choice” by fostering collaboration with an extensive global network of suppliers. We prioritise compliance with legal and regulatory standards, ethical conduct, diverse supplier engagement and environmental sustainability, to carry sustainable supply chain operations.

SUPPLIER CODE OF CONDUCT

We have established Supplier Code of Conduct, clearly outlining the principles of conduct for sustainability parameters that our suppliers are strictly expected to adhere with.

MANAGING SUPPLY CHAIN RISKS

We have laid down a systematic process for identification, assessment and management of the supplier-related risks. Our risks assessment framework factors financial stability, geographic location, statutory compliance, product quality, sustainability and supply chain resilience. Our approach to proactive assessment of risks and its mitigation involves mapping of demand-supply situation, assessment of market repute of the suppliers and interacting with them regularly. We evaluate the impact of assessed risks periodically and develop new vendors to expand our supplier base and rule out dependencies on monopolistic suppliers, as a part of our risk mitigation strategy. Our Supply Chain Management team regularly conducts risk assessment.

ESG ASPECTS OUTLINED IN SUPPLIER CODE OF CONDUCT

INTEGRATING ESG INTO SUPPLY CHAIN

Our supply chain operations are bound by our Sustainable Procurement Policy and practices that promote ESG compliance across the supply chain. The suppliers are evaluated based on their performance on various ESG parameters such as environment, health & safety policies, compliance on labour laws, disciplinary practices and other social and governance aspects. We have a comprehensive vendor assessment questionnaire encompassing major aspects of business, ethical conduct and ESG.